VSP Hardware Product Limited Warranty
VSP Global (“VSP”) warrants to U.S. purchasers that the new Level™ eyewear, including the frame, lenses, USB charging cable, and wall charger will be free from defect in materials, workmanship, and programming, and free from malfunctions that arise during normal use.
VSP will replace a defective Product at any time within one year of purchase, provided that the customer returns the defective Product to VSP and the Product has, at all times, been stored, maintained, and used in accordance with all manufacturer instructions.
If a defect arises in the Product, VSP will, at its discretion and to the extent permitted by law, either replace or repair any defective or malfunctioning VSP unit device at no charge, after a customer service representative determines that a problem with the Product is not able to be resolved through troubleshooting and guidance. If VSP repairs the Product, VSP may use new or refurbished replacement parts. In the event of a defect or malfunction, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law.
VSP does NOT warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by VSP. VSP does not warrant that software embedded in the Product by or on behalf of VSP (or subsequent updates and upgrades) (together “VSP software”) will meet your requirements, work in combination with any hardware or software not provided by VSP, will be uninterrupted or error-free, or that errors are correctable or will be corrected. For VSP software-related errors, VSP will make available the latest version of the VSP software for reinstallation on your Product or, if that would not be possible, another remedy, which in VSP’s reasonable discretion, satisfactorily addresses the error.
This Limited Product Warranty does not cover counterfeit products, units that have been used contrary to the instructions in the Level Booklet, Products purchased outside the U.S., or any problem that is caused by abuse, misuse, accidents, or acts of God. Except where prohibited by law, this Limited Product Warranty only applies to the original Purchaser of Product sold by VSP or an authorized reseller or sales channel.
This Limited Product Warranty does not apply to the Product or part of the Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by VSP, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-VSP products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by VSP, (ii) not in accordance with instructions provided by VSP, or (iii) with improper voltage or power supply.
VSP excludes all claims for special, incidental, or consequential damages caused by breach of any express or implied warranty. VSP’s liability is limited to the amount of the purchase price. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such event, such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states, including New Jersey, do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.
No VSP reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected.